Duly Health and Care
Duly Health and Care is a sleep medicine clinic located in Downers Grove, IL. Sleep clinics evaluate and treat disorders that disturb healthy sleep — most commonly obstructive sleep apnea, chronic insomnia, restless legs and narcolepsy. On this page you will find the clinic's contact details, the services it lists, what a sleep study involves, and answers to the questions people most often ask before booking.
Key facts about Duly Health and Care
- Duly Health and Care is located at 1100 W 31st Street, Downers Grove, Illinois 60515, Downers Grove, IL, 60515.
- Phone: (630) 469-9200.
- Duly Health and Care is listed as aasm accredited.
- Services listed: Insomnia Treatment, Sleep Apnea Treatment, Home Sleep Test, Sleep Study, Sleep Medicine Consultation.
Contact
1100 W 31st Street, Downers Grove, Illinois 60515Downers Grove, IL 60515
Phone: (630) 469-9200
Google rating — 1.3 / 5 (49 reviews)
Rating and selection below come from the clinic's public Google Maps listing.
★★★★★
They lost a $1000 payment. Even after presenting our bank statement multiple times showing the payment, they have never reflected that in the bill. It's been over a year of this. Multiple calls and tears only for weeks to pass by and get badgered for payment again. Please save yourself the headache and find somewhere else. I will never ever use Duly again. And I can't wait for them to reply telling me to contact them when that's all I've tried to do for the past YEAR. I dream of getting in contact with someone who will actually help me.
— Rachel Allbee, Google review
★★★★★
Duly double billed for $607 (which I paid without realizing that the insurance had already paid the bill). I have been trying to get a refund for over two months without success. They have been saying it's "under review," and "escalated" while trying to charge me more for new visits. The customer service person can clearly see that there is a credit, yet Duly won't issue a refund. Since they were bought by a private equity firm, they want to hold on to the customers' funds forever.
— Irene Sokolowski, Google review
★★★★★
Cancelling appointments without notice in spite of a confirmation email. Note taking during therapy session are minimal that is no follow through that is no concrete collaboration with the physician.
— The Globaltrotter, Google review
★★★★★
I had to involve my credit card company and file a claim due to the Duly billing department’s ineptitude. I was overcharged for services in early 2024 and just made aware of it in November last year via email. Email stated that I would receive my owed money back on the card that was used for payment. Card is still open and active and no replacement cards have been issued since, nothing is different, same CVV code and all. As of January 21st, I have STILL never received my refund and have been contacting their billing office through MyChart chats and calls. Each time they flat out lied to me about when I would receive my refund. My issue was “escalated” on two separate calls. After submitting a complaint on their website, a phone agent in their “customer care” (ha!) line called me and menti
— Patricia Penrod, Google review
★★★★★
Worst MD on staff, very rude and disrespectful the way they talked down to me. One MD made fun of me, another MD I came in for issue and told me to come back in 3 months to re eval. Of which it turned out to be cancer. Me being a RN for almost 25 years I would never recommend anyone come to this group for care or any concern. Keep on looking for a different organization for your health care needs.
— Manuel Vigder, Google review
About Duly Health and Care
Duly Health and Care provides sleep medicine services for patients in Downers Grove and the surrounding IL area. The practice offers insomnia treatment, sleep apnea treatment, home sleep test, sleep study, sleep medicine consultation, home sleep testing and in-lab sleep testing (polysomnography), among other services. The facility holds AASM accreditation. Questions and scheduling: (630) 469-9200.
Like most sleep medicine centers, Duly Health and Care works with patients referred for sleep study evaluation — either an overnight in-lab polysomnogram or a home sleep test, depending on medical suitability. The clinic's team typically includes a sleep physician who interprets the data and technologists who run the recordings. Always confirm details such as current hours, referral requirements and insurance coverage directly with the clinic using the contact information on this page.
Services at Duly Health and Care
Duly Health and Care lists the following services:
- Insomnia Treatment
- Sleep Apnea Treatment
- Home Sleep Test
- Sleep Study
- Sleep Medicine Consultation
- Home Sleep Testing
- In-Lab Sleep Testing (Polysomnography)
Common services at sleep clinics include diagnostic sleep studies, CPAP titration (finding the right air pressure), follow-up therapy adjustments, and treatment planning for insomnia and other sleep disorders. If a service you need is not listed here, call the clinic and ask — the list above comes from the clinic's own published information and may not be complete.
What to expect at a sleep study appointment
For an in-lab study, you arrive in the evening and sleep in a private room while sensors record breathing, oxygen, heart rhythm and body movement. For a home sleep test, the clinic gives you a portable kit you use in your own bed. Neither test is painful. Results are usually compiled into a physician report within one to two weeks, and the clinic then discusses whether treatment — such as CPAP therapy or an oral appliance — is needed.
Preparation basics: avoid caffeine in the afternoon, skip lotions and hair products, bring comfortable sleepwear, and take your regular medications unless your doctor advises otherwise.
Patient reviews
No patient reviews have been published for Duly Health and Care yet. Reviews on this site come from verified visitors and appear only after moderation — if you have visited this clinic, you can submit yours below.
Frequently asked questions about Duly Health and Care
What does Duly Health and Care do?
Duly Health and Care is a sleep medicine clinic in Downers Grove, IL that evaluates and treats sleep disorders such as obstructive sleep apnea, chronic insomnia, restless legs syndrome and narcolepsy. Evaluation usually involves a sleep study, and treatment may include CPAP therapy, an oral appliance, or behavioral therapy depending on the diagnosis.
Do I need a referral to book a sleep study at Duly Health and Care?
Many insurance plans require a referral or prior authorization before covering a sleep study. Requirements vary by insurer and by clinic, so contact Duly Health and Care directly using the phone number on this page and ask what your plan needs.
How much does a sleep study cost at Duly Health and Care?
Sleep study costs vary widely with the type of test, your insurance plan and your deductible. Home sleep tests generally cost less than in-lab studies. Ask the clinic for an itemized estimate and check with your insurer about in-network rates before booking.
Does insurance cover sleep studies and CPAP treatment?
Most US insurers, including Medicare, cover sleep studies and CPAP therapy when they are medically necessary and properly documented. Coverage details — deductibles, co-pays and supply replacement schedules — differ by plan, so verify with your insurer and the clinic.
How long does it take to get sleep study results?
Typically one to two weeks. A sleep physician reviews the recorded data and writes a report, after which the clinic discusses the findings and any recommended treatment with you.
Can I do the sleep study at home?
Possibly. Home sleep apnea tests suit many adults with a high likelihood of obstructive sleep apnea and no major heart or lung conditions. If your symptoms are complex or the home test is negative despite strong symptoms, an in-lab study is usually the next step. The clinic can determine which option fits you.
What should I bring to my appointment at Duly Health and Care?
Comfortable sleepwear, your photo ID and insurance card, a list of current medications, and your own pillow if that helps you sleep. Avoid caffeine after midday and skip lotions or hair products, because sensors attach better to clean skin.