Complete Neurological Care
Complete Neurological Care is a sleep medicine clinic located in Hicksville, NY. Sleep clinics evaluate and treat disorders that disturb healthy sleep — most commonly obstructive sleep apnea, chronic insomnia, restless legs and narcolepsy. On this page you will find the clinic's contact details, the services it lists, what a sleep study involves, and answers to the questions people most often ask before booking.
Key facts about Complete Neurological Care
- Complete Neurological Care is located at 400 South Oyster Bay Road, Suite 304, Hicksville, NY, 11801.
- Phone: (800) 200-8196.
- Services listed: Insomnia Treatment, Sleep Apnea Treatment, Sleep Disorder Treatment, Sleep Medicine Consultation, Sleep Disorders Therapy.
Google rating — 4.5 / 5 (157 reviews)
Rating and selection below come from the clinic's public Google Maps listing.
★★★★★
The front desk associate had a very unprofessional attitude and lacked basic customer care. She was wearing headphones and having a conversation with a someone instead of paying attention to customers. When I asked a question, she responded with attitude rather than being helpful or respectful. Customer service and professionalism definitely need improvement.
— Rashed Hasan, Google review
★★★★★
For almost a month my family has been trying to get a prior authorization approved for my younger brother's seizure medication through the Valley Stream office, and unfortunately, we received little to no help despite repeated calls and follow-ups. Nothing was getting done, and the delays were putting a lot of unnecessary stress on our family. After an accidental transfer, I was connected to the Hicksville location, and that turned everything around. Even though my brother is not a patient at this office, the receptionist chose to help us when she absolutely did not have to. She immediately took action, submitted the prior authorization, and had it approved within an hour. She even called back to follow up, something we had been waiting weeks for elsewhere without success. Her compassion,
— Pierre Cantave, Google review
★★★★★
I’m blessed the doctor sent me for an MRA, there was an incidental find. However I got the results before my doctor did so when I called to talk to Dr C to see if my results needed emergency services, the front desk female was so NASTY, no miscommunication she understood my need she was just disgustingly nasty with her responses and not compassionate or trying to help at all. I need to see a surgeon and they were supposed to send me my referral but they never did! Dr. C gave basic care for a neurologist nothing above and beyond, uses words like, maybe we can try this or I guess this is.. unprofessional verbiage for a doctor. Oh there’s allegedly no office manager either. If I ever have a need for a neuro I’m going to a corporate office with a chain of command this place is beyond disgustin
— Bobby Gold, Google review
★★★★★
They haven’t told me before the visit that they stopped taking insurance. Even at check-in , they didn’t tell anything. Only after the visit, When we were leaving they told us to pay for the visit and they stopped taking insurance. They should have told us before that they stopped taking insurance. This should have been communicated before so patient can decide whether to proceed. Patient deserves clear communication upfront, not surprise charges after the visit.
— Jagjit Singh, Google review
★★★★★
Caring, professional, respectful and informative throughout my time with Dr. CASCELLA, THE TEST TAKER AND THE RECEPIONTIST!! TIMELY AND EVEN TOOK ME EARLIER THAN EXPECTED WHEN I SHOWED UP FOR MY APPOINTMENT WITH DR.CASCELLA!!!! ATHORO7GH HELPER AND DIAGNOSTICIAN ELPING RELIEVE MY PAIN AMD KNOWLEDEALE IN MY NEEDS AJD TESTS REWUIRED TO.GET THE ANSWERS TO.MY PROBLEMS!! I WOULD HIFHLY RECCOMMEND DR. CASCELLA AMD HER Y TEAM TO ANYONE STRIGGLING WITH ISSUES WITH PAIN CRPS AND NEUROPATHY!!!! EXCELLENT TEAM CARE OF ME!!!
— Maureen Corbett, Google review
★★★★★
Doctors team is very professional & gentle. Need to change front desk staff. Fort desk girl didn’t send out my complete documents to insurance for 3 weeks. Finally I have to come in office to get it done by telling doctor. No politeness & bad attitude.
— Kulwinder Singh, Google review
★★★★★
AlI wish this had worked out but this has not been a good experience. First, Dr. Cascella was great. I have no qualms with her, at all. She listened and took me seriously and did her best to help me. Sadly, the system that surrounds her is awful. There is no way to contact your doctor or your specific location directly. Calls go to a call bank. They are only useful for cancelling or rescheduling an appointment. They're always friendly, but aside from those two things, they're useless. For anything prescription related, they "send a message" to your specific office and...that's it. That's as far as it goes. So either the front desk at BOTH locations I went to (Valley Stream and Hicksville) are not doing their jobs, or there's a breakdown in the communication between their own call center
— Kristin Ziolkowski, Google review
About Complete Neurological Care
Patients in Hicksville, NY turn to Complete Neurological Care for sleep testing and follow-up care. Care options cover insomnia treatment, sleep apnea treatment, sleep disorder treatment, sleep medicine consultation and sleep disorders therapy. Appointments can be arranged by calling (800) 200-8196.
Like most sleep medicine centers, Complete Neurological Care works with patients referred for sleep study evaluation — either an overnight in-lab polysomnogram or a home sleep test, depending on medical suitability. The clinic's team typically includes a sleep physician who interprets the data and technologists who run the recordings. Always confirm details such as current hours, referral requirements and insurance coverage directly with the clinic using the contact information on this page.
Services at Complete Neurological Care
Complete Neurological Care lists the following services:
- Insomnia Treatment
- Sleep Apnea Treatment
- Sleep Disorder Treatment
- Sleep Medicine Consultation
- Sleep Disorders Therapy
Common services at sleep clinics include diagnostic sleep studies, CPAP titration (finding the right air pressure), follow-up therapy adjustments, and treatment planning for insomnia and other sleep disorders. If a service you need is not listed here, call the clinic and ask — the list above comes from the clinic's own published information and may not be complete.
What to expect at a sleep study appointment
For an in-lab study, you arrive in the evening and sleep in a private room while sensors record breathing, oxygen, heart rhythm and body movement. For a home sleep test, the clinic gives you a portable kit you use in your own bed. Neither test is painful. Results are usually compiled into a physician report within one to two weeks, and the clinic then discusses whether treatment — such as CPAP therapy or an oral appliance — is needed.
Preparation basics: avoid caffeine in the afternoon, skip lotions and hair products, bring comfortable sleepwear, and take your regular medications unless your doctor advises otherwise.
Patient reviews
No patient reviews have been published for Complete Neurological Care yet. Reviews on this site come from verified visitors and appear only after moderation — if you have visited this clinic, you can submit yours below.
Frequently asked questions about Complete Neurological Care
What does Complete Neurological Care do?
Complete Neurological Care is a sleep medicine clinic in Hicksville, NY that evaluates and treats sleep disorders such as obstructive sleep apnea, chronic insomnia, restless legs syndrome and narcolepsy. Evaluation usually involves a sleep study, and treatment may include CPAP therapy, an oral appliance, or behavioral therapy depending on the diagnosis.
Do I need a referral to book a sleep study at Complete Neurological Care?
Many insurance plans require a referral or prior authorization before covering a sleep study. Requirements vary by insurer and by clinic, so contact Complete Neurological Care directly using the phone number on this page and ask what your plan needs.
How much does a sleep study cost at Complete Neurological Care?
Sleep study costs vary widely with the type of test, your insurance plan and your deductible. Home sleep tests generally cost less than in-lab studies. Ask the clinic for an itemized estimate and check with your insurer about in-network rates before booking.
Does insurance cover sleep studies and CPAP treatment?
Most US insurers, including Medicare, cover sleep studies and CPAP therapy when they are medically necessary and properly documented. Coverage details — deductibles, co-pays and supply replacement schedules — differ by plan, so verify with your insurer and the clinic.
How long does it take to get sleep study results?
Typically one to two weeks. A sleep physician reviews the recorded data and writes a report, after which the clinic discusses the findings and any recommended treatment with you.
Can I do the sleep study at home?
Possibly. Home sleep apnea tests suit many adults with a high likelihood of obstructive sleep apnea and no major heart or lung conditions. If your symptoms are complex or the home test is negative despite strong symptoms, an in-lab study is usually the next step. The clinic can determine which option fits you.
What should I bring to my appointment at Complete Neurological Care?
Comfortable sleepwear, your photo ID and insurance card, a list of current medications, and your own pillow if that helps you sleep. Avoid caffeine after midday and skip lotions or hair products, because sensors attach better to clean skin.